How patients opt in to text messages

Consent and opt-in flow for the Smile PreVue SMS program

Smile PreVue sends a patient a single, transactional text only after a two-step (double) opt-in. There is no public web sign-up form: every recipient is an existing dental patient of the practice, and consent is captured in the two places shown below.

1. The provider records consent (in-app checkbox)

Before any text is sent, the dental provider must actively check a consent box in the Smile PreVue app. The box is unchecked by default and the Send button stays disabled until it is checked, so consent is always an active, deliberate confirmation.

Smile PreVue in-app consent checkbox, unchecked by default, with consent language about message and data rates and STOP to opt out

Exact checkbox wording

“I confirm the patient agreed to receive a text invitation to view their smile preview, and was told that message and data rates may apply and that they can reply STOP to opt out at any time.”
  • Unchecked by default. Active consent is required.
  • Discloses that message and data rates may apply.
  • Discloses STOP to opt out.
  • The Send button is disabled until the box is checked.

2. The patient confirms by text (double opt-in)

Smile PreVue then texts the patient a one-time invitation with no link in it. The patient must reply YES from their own phone before the preview link is sent. If they reply NO, or do not reply, no link is ever sent. The full conversation and the exact messages we send are shown below.

What the patient sees

SP
+1 (512) 877-7514
Text message
Hi Sarah, your AI smile preview from Lakeview Dental is ready. Reply YES to view it, NO to decline. STOP to opt out. Msg&data rates may apply.
YES
Hi Sarah, your AI smile preview from Lakeview Dental is ready: app.smileprevue.com/share/a1b2c3d4 This is a visualization, not a diagnosis. Link expires in 3 days. STOP to opt out.

When they tap the link

They see their new smile.
If their practice offers it, they can pay or finance treatment, securely.

Paying is always optional and never a condition of receiving the text.

The only two messages Smile PreVue sends

1Opt-in invite (the only message sent without a reply)

Hi Sarah, your AI smile preview from Lakeview Dental is ready. Reply YES to view it, NO to decline. STOP to opt out. Msg&data rates may apply.

2Preview link (sent only after the patient replies YES)

Hi Sarah, your AI smile preview from Lakeview Dental is ready: https://app.smileprevue.com/share/a1b2c3d4 This is a visualization, not a diagnosis. Link expires in 3 days. STOP to opt out.

STOP and HELP replies are handled by standard carrier auto-responses. Smile PreVue sends no other messages.

From the provider's side, inside the app

Smile PreVue share screen with Email and Text options
The provider chooses to share the finished preview by text.
Consent confirmation screen the provider completes before sending
Before anything sends, the provider confirms the patient agreed to receive the text.
Waiting screen shown after the opt-in invite is sent
Smile PreVue texts an invite and waits. The link is released only after the patient replies YES.

Program disclosures

  • Message frequency. Transactional and one-time per share. This is not a recurring or marketing program.
  • Message and data rates. Standard carrier rates may apply. Smile PreVue does not charge patients for messages.
  • Opt out. Reply STOP to stop at any time, HELP for help.
  • More detail. See our Privacy Policy and Terms of Service.